Case Study - Water escape into insulated roof
space
Cutting Costs and Retaining Clients
During a recent emergency response
at a Bungalow in Coldash, Berkshire, a massive
escape of water in a roof space had soaked up into
the fibreglass roof insulation between the joists.
Our quick actions during the dark hours of a Sunday
night meant that within two hours, four men were
busy removing sodden fibreglass from the roof void.
This exercise proved very difficult due to poor
access within the roof but was achieved over the
course of a couple of hours, along with removing a
few dead rats and mice.
At the weighbridge of the refuse
site during the disposal of the contaminated
fibreglass the waste was weighed in at nearly half a
ton. That's half a ton of water. The ceilings of the
property remained virtually intact and due to this
fact the tenants within the property were able to
continue living there. Their contents were sorted,
dried, packed and stored and an intensive drying
programme was set in place to dry floors, ceilings
and walls.
This quick action and the direct
implementation of an intensive drying programme
meant that by the following day the property was
habitable. This scenario of quick action can save
untold stress for the victim and untold sums of
money for the insurance companies.
Our involvement with a job such as this means that
we are perceived as the 'Rescue Services' from the
Insurance Company and our actions play a vital role
in the client's perception of the effectiveness and
efficiency of their chosen insurance company.
It soon becomes clear to the client that they are
receiving a first class service and their fears and
anxieties are put aside. Their opinion of their
insurance company is endorsed with excellence and
the insurance company retains another customer. This
happy customer will be sure to tell many of their
friend and family of their recent experience and
recommend the insurance company and the services
they provide.
We have many letters from
appreciative past clients who have been delighted to
experience the professional touch and positive
approach given to their own particular disaster
situation (copies are available on request). |
