Information for Insurance Professionals
Policy of Conduct
During our time working within the
Fire and Flood restoration business we have formed
many strong bonds with major Insurance Companies,
Loss Adjusters and other UK Franchised Disaster
Restoration Companies. Due to this bonding we now
currently provide a specialist Fire and Flood
Building Repair service to one of these National
Restoration Companies, supplying building
restoration requirements at a now UK level including
high specification works for High Net Worth
Customers.
These relationships have been bonded over time
due to our professional policy of providing
accurate, unbiased, honest and detailed information
to all other professional parties involved in
dealing with such disaster claims.
From the offset, when we respond to
an emergency instruction a detailed log of events is
kept of all actions taken, work done, items removed,
communications sent and received, all on an hour by
hour basis. This log then provides a backbone of
information for Loss Adjusters and Insurance
companies to work from and is available as an
emailed un-editable PDF file on request at any time.
This is normally sent to the Loss Adjuster every 24
to 48 hours during the initial stages.
From the moment we arrive at a
disaster scene and after receiving consent by the
client or owner, high quality digital photographic
evidence is collected of every affected subject to
avoid any confusions and errors at a later date.
This is carefully logged and stored also and is
available in several formats upon request.
When the initial clean up and dry
downs are completed a full building works survey is
carried out and documented. This then provides the
basis for us to design a specification of works to
be put together along with our estimated costs for
the building repairs required. Once an instruction
is returned, building repair works will commence.
All other services offered during
the restoration works are dealt with in the same
detailed and effective way. Rapid and detailed
communication plays a key role in our business and
has proved to be at the forefront of our continued
successful relationships.
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