Insurance Approved

Information for Insurance Professionals

Policy of Conduct

During our time working within the Fire and Flood restoration business we have formed many strong bonds with major Insurance Companies, Loss Adjusters and other UK Franchised Disaster Restoration Companies. Due to this bonding we now currently provide a specialist Fire and Flood Building Repair service to one of these National Restoration Companies, supplying building restoration requirements at a now UK level including high specification works for High Net Worth Customers.

These relationships have been bonded over time due to our professional policy of providing accurate, unbiased, honest and detailed information to all other professional parties involved in dealing with such disaster claims.

From the offset, when we respond to an emergency instruction a detailed log of events is kept of all actions taken, work done, items removed, communications sent and received, all on an hour by hour basis. This log then provides a backbone of information for Loss Adjusters and Insurance companies to work from and is available as an emailed un-editable PDF file on request at any time. This is normally sent to the Loss Adjuster every 24 to 48 hours during the initial stages.

From the moment we arrive at a disaster scene and after receiving consent by the client or owner, high quality digital photographic evidence is collected of every affected subject to avoid any confusions and errors at a later date. This is carefully logged and stored also and is available in several formats upon request.

When the initial clean up and dry downs are completed a full building works survey is carried out and documented. This then provides the basis for us to design a specification of works to be put together along with our estimated costs for the building repairs required. Once an instruction is returned, building repair works will commence.

All other services offered during the restoration works are dealt with in the same detailed and effective way. Rapid and detailed communication plays a key role in our business and has proved to be at the forefront of our continued successful relationships.